We’re hugely grateful to the many individuals, companies, trusts and organisations who choose to support our work. This support is invaluable, and we promise to provide all our donors with the highest levels of care and respect. We always aim to be transparent and accurate in our fundraising, and this Donor Charter sets out the standards you can expect from us.

As a supporter of Cumbernauld Theatre at Lanternhouse, you can expect that: 

  • All our communications involved in soliciting and managing donations are fair, transparent, accurate, respectful, and honest.
  • We operate in accordance with all laws and fundraising codes of good practice and privacy (including the Data Protection Act of 1998), as well as within the ethical standards of our organisation.
  • We keep you updated about how we use your donation and the difference your support has made, including providing access to our annual report and most recent financial accounts.
  • Your donation is used for the purpose you agreed with us. If, for any reason, your donation cannot be used as expected, you can expect to be consulted about any change of use.
  • Any unrestricted donations are used toward the area of greatest need.
  • Your donation is acknowledged as appropriate to the scale and purpose of your donation, and as agreed in discussion with you. If you ask that your donation is made anonymously, we will always respect that.
  • If you have any complaint about our fundraising activity, we will respond to your complaint within 5 working days. Any unresolved complaints can be escalated to our Board of Trustees and, if necessary, to the Fundraising Regulator.

Terms & Conditions

  • Friends ticket discounts and offers (max 2 discounted tickets per show per membership), unless otherwise stated, are only available on specified shows and valid only on full price tickets out with premium seating.
  • Discounts may vary from show to show and may occasionally be time limited. See the latest brochure or the show pages on our website for further discount details on specific shows.
  • Named members must reserve, book and pay for bookings under their own name.
  • Any Friend making a Group Booking will be entitled to use their Friends complimentary tickets as part of a group of 10+ people.
  • No refunds will be given except in the event of cancellation of a performance with prior notice. Tickets, handling charges and booking fees are non-refundable.
  • Tickets may be exchanged up to 48hrs before a performance, subject to a £1 per ticket exchange fee.
  • If exchanging tickets for a performance with a different Friends discount, Friends will be required to pay the difference.
  • It is your responsibility to check upon receipt of your tickets, that you have tickets for the correct production, date and time with the correct discounts.

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