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The principal role of the Customer Service and Cinema Assistant is to help deliver an effective and efficient, high quality box office and customer service function for all customers of the venue. To carry out administrative duties relating to the sales of tickets of the live performance and cinema programme for Cumbernauld Theatre Trust, to ensure that customer requirements are fully met. The job also entails administration and upkeep of the cinema schedule and projector.
The Customer Service and Cinema Assistant works as part of a team, under the direction of the Customer Service Manager, and in close liaison with CTT colleagues. The post holder will work together with a team of Customer Service and Cinema Assistants to assist in delivering a box office and customer service function to our customers to meet the needs of the venue and its customers and to ensure that the service is operating efficiently and effectively to support an ongoing programme of arts and community events.
The principal role of the Venue Assistant is to help deliver an effective and efficient, high-quality customer service function for all customers of the venue, ensuring their health and safety at all times while in the venue, and their safe evacuation when required. To carry out all duties efficiently and professionally to ensure that customer requirements are fully met including creating a welcoming reception service, venue cleaning, customer assistance and advice, theatre usher during public performances and any other customer service role required front of house.