Access &
Support

First and foremost, we want to make your visit as enjoyable and as stress-free as possible.

ACCESS AND SUPPORT

The public areas of Lanternhouse are fully accessible for those with limited mobility.  

Facilities include ramps, a lift, adapted toilets and adapted auditorium seating.  

We have traditional, accessible and gender neutral toilets located on the ground floor and first floor.  

Our staff are here to help and happy to do so. Please let us know at the time of booking if you have access requirements. 

Lanternhouse auditorium has 305 seats, all offering great views.  A seating plan is available to view/download.

Guide dogs and hearing dogs are always welcome.

Wheelchair Users

There are 10 wheelchair spaces available in the main auditorium and there are wheelchair spaces available in the Studio Theatre. Please reserve when making your booking. Easily accessible seating can be reserved for audience members who prefer to transfer from a wheelchair to a seat. We have a wheelchair available for visitors’ use.

Accessible Performances

We offer a range of Accessible Performances. If you would like to use any of the following services, please let us know at time of booking. Call 01236 732887or email our Box Office team at boxoffice@lanternhousearts.org.

Please do make yourself known to the Front of House team on arrival, as they will be expecting you.

Audio Described Performances

Audio description is a way of communicating the visual elements of a production for visually impaired audience members. Information is relayed as a live commentary to a personal headset. These can be collected from a member of our Front of House team 30 minutes before the performance.

Signed/BSL Interpreted Performances

An interpreter stands at the side of the stage and interprets dialogue, songs and sound effects for D/deaf audience members.

Hearing Enhancement

Hearing enhancement supplies amplified sound to a personal headset (please collect from a member of our Front of House team 30 minutes before the performance). This service is suitable for audience members with low to moderate hearing loss.

Captioned Performances

The actors’ words appear on a display unit (or units) placed on the set or next to the stage at the same time as they are spoken or sung.

Relaxed Performances

Our Relaxed Performances are designed for audience members with a range of additional support needs, including PMLD, autism spectrum conditions and anyone who may benefit from a more relaxed environment when visiting the theatre.

Some changes will be made to the presentation of the play and audience members can exit/enter the auditorium as they wish. For more details on how a particular production has been adapted for a relaxed performance, please contact a member of our Box Office team.

Young Children Policy

Lanternhouse is a family-friendly venue, but we would recommend that you always check if a performance is suitable for very young children.

Children aged 2 and over must have a paid seat booked for them.

Children under 2 years can sit on your knee.

If a show is specifically made for very young children there may be a charge for tickets. Just call or email boxoffice@lanternhousearts.org, if you are unsure and to avoid disappointment.

We would kindly ask that members of our audience sitting with children under the age of 2, sit somewhere that is easily accessible, should you need to leave the theatre, in case your child becomes unsettled.

Booster seats are available free of charge.

Baby carriers can be taken into the performance spaces, if a seat is booked and paid for in order to position the carrier.

Prams and buggies are not permitted in the auditorium.

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