HOW TO BOOK

At Lanternhouse, we hope to make your booking process and visit as simple as possible, so all you have to do is sit back and enjoy the show.

How to book

Online

Simply click the Buy Tickets button that is displayed on individual event pages to begin your booking.

You will then be taken to the booking area for your chosen live event or cinema screening.

By telephone

The Box Office number is 01236 732 887.  There is no charge for making payment by debit or credit card over the phone. If you would like your tickets posted to you there will be a £1.50 charge.

In person

From 1 October, drop into Lanternhouse any time during opening hours and buy your tickets.

Your tickets

Live performance, CINEMA AND TAKE PART ACTIVITIES

Online ticketing for our performance and events programme and creative learning activities is handled by our new box office system, Spektrix and there is no transaction fee.

Tickets purchased online can be emailed to you or you can choose to collect them from the Box Office. 

Customers must bring and show either a printout of their booking confirmation or display the confirmation on their smart phone to gain access to the event. 

CONCESSIONS

Senior Citizens 

Disability Living Allowance recipients 

Personal Independence Payment recipients 

Under 18s 

Job Seekers Allowance recipients 

Employment and Support Allowance recipients  

Students 

Carers 

Equity and BECTU card holders 

Proof of entitlement must be shown when collecting tickets.

Local Links

Our Local Links programme offers great discounts to those people living in particular areas of North Lanarkshire. Please enter your postcode during the booking process and if you are eligible you will receive your discount when completing your sale. Please note there are a limited number of Local links tickets available at most performances.  

School and organised Groups

Discounts are available on selected shows to schools, nurseries and organised groups. Details of the discounts available will be stated alongside the selected shows, but if you are unsure if your group is eligible please contact the Box Office team.

YOUNG CHILDREN AND BABES IN ARMS

Lanternhouse is a family-friendly venue, but we would recommend that you always check if a performance is suitable for very young children.

Children aged 2 and over must have a paid seat booked for them.

Children under 2 years can sit on your knee. Please call the Box Office to book your babes in arms place for your child on 01236 732 887.

If a show is specifically made for very young children there may be a charge for tickets. Just call or email boxoffice@lanternhousearts.org, if you are unsure and to avoid disappointment.

We would kindly ask that members of our audience sitting with children under the age of 2, sit somewhere that is easily accessible, should you need to leave the theatre, in case your child becomes unsettled.

Booster seats are available free of charge.

Baby carriers can be taken into the performance spaces, if a seat is booked and paid for in order to position the carrier.

Prams and buggies are not permitted in the auditorium.

Booking terms and conditions

Once purchased, tickets cannot be exchanged or refunded.  

In the event of a performance being cancelled or rescheduled, the face value of tickets and any booking fee will be refunded.  

Latecomers may have to wait until a suitable break in the performance for admission.  

The programme may be amended without notice. Cumbernauld Theatre Trust reserves the right to refuse entry.  

Cumbernauld Theatre Trust reserves the right to cancel or abandon the performance/event for reasons beyond its control without notice.  

The performance space is subject to change.  

At the performance, the use of photographic or recording equipment is strictly prohibited. 

Those little extras

Refund policy 

Tickets cannot be exchanged or refunded unless a performance or workshop is cancelled.  If the event has sold out and we have a waiting list, we will try to find someone to buy your tickets, if you let us know in advance that you cannot attend. 

Other charges

Change of seat requests £1.

Drinks in the auditorium

Drinks purchased in the venue are allowed in the auditorium. Drinks must be in plastic cups which we will provide.

Late for the show? 

We regret that if you arrive late for some shows you may have to wait until a suitable break in the performance, occasionally until the interval, before you can take your seat.

Performance space

Subject to change.

Gift vouchers

Wondering what to give a friend or family member for their birthday or Christmas?  Why not send a gift voucher or ticket for a show or Take Part class at Lanternhouse?  

Vouchers are available in any denomination. You can buy them online here or you can contact the Box Office on 01236 732887 or drop in within Box Office opening hours.

Gift vouchers are subject to the following terms and conditions:  

Gift Vouchers feature a unique ID code and will not be exchanged for cash or replaced if lost or stolen.  

If the full value of the voucher is not used in one transaction no cash will be refunded but a credit voucher issued  

This gift voucher must be presented at Cumbernauld Theatre Trust Box Office when collecting tickets or gifts  

Vouchers are valid for 12 months from the date of issue  

Conditions of sale may be subject to change 

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